Can customers reschedule their own appointments?

Yes. Turn on customer rescheduling in Settings → Booking. Customers then move their appointment in the customer portal, up to your cancellation deadline and for the same price.

How to do it

1. Open Settings → Booking.
2. Turn on customer rescheduling.
3. Customers then change the time in the customer portal, up to your cancellation deadline.

Tips and common mistakes

• Rescheduling keeps the same price; a different service needs a new booking.
• It is on by default; you can turn it off in Settings → Booking.

Why it matters

Instead of cancelling, customers move their appointment – you keep the revenue and avoid phone calls.