How do I cancel a booking and refund the customer?
Open the booking and cancel it. Card payments can be refunded in full or in part from the booking; bank transfers and cash you refund yourself.
How to do it
- Open the booking and cancel it.
- Choose whether to refund the card payment in full or in part.
- Refund bank transfers or cash from your own account.
Tips and common mistakes
- Card refunds go through your Stripe account; Resovu never holds your money.
Where to find it in Resovu
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Didn't find the answer?
Write to us via Support in the admin or at resovu@resovu.com.
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