How do I set a cancellation policy and late cancellation fees?

In Settings → Booking allow cancellations and set the deadline, for example 24 hours. You can add cancellation fees by how close to the appointment the customer cancels (Professional plan and up).

How to do it

1. Open Settings → Booking.
2. Allow cancellations by customers and set the deadline, e.g. 24 hours before.
3. Optionally add cancellation fees by how close to the appointment they cancel.
4. Save – customers see the policy in the booking summary.

Tips and common mistakes

• Cancellation fees are available from the Professional plan; they are taken from the card payment or deposit.
• Short, clear rules are respected more than long texts.

Why it matters

A clear deadline reduces last-minute cancellations and gives you time to fill the slot again.