How can we help?
Resovu guides for services and accommodation.
Account and plan, team, payments, e-mails and SMS, GDPR, website and embedding.
Topics
Getting started and appearance
Booking page, profile, colours and languages.
Services, team and time
Services, staff, opening hours, classes and resources.
Bookings and customers
Manual bookings, rescheduling, cancellations, waitlist and customers.
- How do I add a booking for a customer (phone, walk-in)?
- How do I move a booking to another time?
- How do I set a cancellation policy and late cancellation fees?
- How do I cancel a booking and refund the customer?
- How do I find a customer and their booking history?
- How do I export customers or bookings to Excel?
- A customer wants their data deleted (GDPR). What do I do?
- What can customers do in the customer portal?
Payments and discounts
Card, bank transfer with QR, deposits, invoices, gift cards and coupons.
- How do I accept card payments for bookings?
- How do I accept bank transfers with a QR code?
- How long is a slot held until a bank transfer arrives?
- How do I take a deposit for appointments?
- When do I get the money from card payments?
- How do I mark a booking as paid (cash, transfer)?
- How do I issue an invoice for a booking?
- A customer needs an invoice to their company. How?
- How do I sell gift cards online?
- How do I create a discount code?
Communication
E-mail and SMS reminders, templates and reviews.
Website and integrations
Embedding, custom domain, calendars, tracking and API.
- How do I add a booking widget to my website?
- Can I use my own domain for the booking page?
- How do I track bookings in Google Analytics or Meta Pixel?
- How do I connect Zapier, Make or the API?
- How do I add a booking button to my Google Business Profile?
- How do I add a booking link to Instagram and Facebook?
- How do I add online booking to a WordPress site?
Topics
Getting started and appearance
Booking page, profile, colours and languages.
Services, team and time
Services, staff, opening hours, classes and resources.
- How do I add a new service?
- How do I add staff and set their working hours?
- How do I give a colleague access to the admin?
- How do I set opening hours, holidays and time off?
- How do I stop gaps between appointments?
- How do I add a break before or after a service?
- How do I create a class or event for several people?
- How do I set up recurring appointments for a regular client?
- How do I stop rooms or equipment being double-booked?
- Why can't customers see any available times?
Bookings and customers
Manual bookings, rescheduling, cancellations, waitlist and customers.
Payments and discounts
Card, bank transfer with QR, deposits, invoices, gift cards and coupons.
Website and integrations
Embedding, custom domain, calendars, tracking and API.
Topics
Accommodation
Airbnb and Booking.com, prices and seasons, deposits, guests and cleaning.
- How do I sync Airbnb and Booking.com calendars?
- Why didn't an Airbnb or Booking.com booking show up?
- How do I set nightly prices, seasons and minimum stay?
- How do I take a deposit and the balance for a stay?
- How does a refundable damage deposit work?
- How do I approve booking requests manually?
- How do I offer a discounted non-refundable rate?
- How do I prepare the tourist tax report?
- How do I keep a guest register online?
- How do I schedule cleaning between guests?
- How do I create statements for property owners?
- Can I use dynamic pricing from PriceLabs?
- How do I prevent double bookings for my rental?
- How do I report foreign guests to Ubyport (Czech Republic)?
- How do I set the tourist tax rate and exemptions?
- How does online guest check-in work?
- How do I set house rules guests must accept?
Didn't find the answer?
Write to us via Support in the admin or at resovu@resovu.com.
Contact support