How does the loyalty programme work?

Customers earn points per booking, by spend or both, and see them in the customer portal. When they reach the threshold, you redeem the reward (a free booking or a discount) in Loyalty or in the customer detail.

How to do it

1. Open Loyalty and turn it on.
2. Set points per booking, by spend or both.
3. Set the reward: a free booking or a discount.
4. Customers see their points in the customer portal; when they reach the threshold, you redeem the reward in Loyalty or in the customer detail.

Tips and common mistakes

• Points are deducted automatically when a booking is cancelled or refunded.
• Loyalty is available from the Starter plan.

Why it matters

Rewarding repeat visits turns occasional customers into regulars.