Payments and discounts
Card, bank transfer with QR, deposits, invoices, gift cards and coupons.
- How do I accept card payments for bookings?In Settings → Payment methods connect your own Stripe account. Money goes straight to you; each payment carries Stripe's fee plus a small Resovu fee by plan (0–1 %).
- How do I accept bank transfers with a QR code?In Settings → Payment methods turn on bank transfer, enter your IBAN and turn on the QR code. QR codes work for Czech and Slovak accounts and EUR in the SEPA area; other currencies show the IBAN and reference as text. No Resovu fee.
- How long is a slot held until a bank transfer arrives?In Settings → Payment methods, under Prepayment, turn on Require payment up front and set how long the slot is held. If the payment does not arrive in time, the slot is released and the customer is notified.
- How do I take a deposit for appointments?Open the service, turn on Require deposit and enter a percentage or fixed amount (accommodation: a percentage in the unit → Fees & tax). The customer pays by card, or by bank transfer with a QR code if you turn on Deposit by bank transfer.
- When do I get the money from card payments?Card payments go to your own Stripe account and Stripe pays them out to your bank daily, about 7 days after each payment. Resovu deducts its plan fee and Stripe's fee; the difference in Stripe's fee is returned monthly.
- How do I mark a booking as paid (cash, transfer)?Open the booking and mark the payment as paid with the method. The status updates in your overviews and reports.
- How do I issue an invoice for a booking?Set your business details and numbering in Settings → Invoicing, then click Issue invoice on a paid booking. The invoice is saved in Invoices and appears in the customer portal as a PDF.
- A customer needs an invoice to their company. How?Customers can request an invoice for a booking in the customer portal and enter the company, company ID and VAT ID. You get an e-mail; turn requests on in Settings → Invoicing.
- How do I sell gift cards online?In Gift cards create a card manually or turn on online sales with card payment. Customers redeem the code when booking and the balance is deducted automatically (Professional plan and up).
- How do I create a discount code?In Coupons create a code for a percentage or amount off, a free session or buy-one-get-one. Customers enter it when booking.
- ServicesHow does the loyalty programme work?Customers earn points per booking, by spend or both, and see them in the customer portal. When they reach the threshold, you redeem the reward (a free booking or a discount) in Loyalty or in the customer detail.
- ServicesHow do I set up quantity or order-value discounts?In Settings → Booking → Advanced configuration → Discount rules add discounts by number of people or order amount. Rules set to apply automatically are applied at checkout.
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