I can't log in or the login code didn't arrive. What should I do?
Resovu has no password: on the login page enter your email, click Log in with email and type the code from the email “Your Resovu login code”. If it doesn't arrive, check spam and the address you signed up with, then use Resend.
How to do it
Different address → Use the email you signed up with, or the one the owner entered for you as a team member. For an unknown address Resovu sends nothing and shows no error, to protect accounts.
Email in spam → Search spam and promotions for “Your Resovu login code”; company mail filters can hold it for a few minutes.
Code expired or used → Each code works once and only for a limited time. Click Didn't receive the code? Resend and use the newest email.
Too many attempts → After 5 code requests or 5 wrong codes within a minute, wait a minute and try again.
Team member access → Ask the owner to check in Staff that you are on the team with your email and that your access is active.
Still nothing → Write to resovu@resovu.com from the same address.
Tips and common mistakes
- The email also has a Log in button. It logs in the browser where you open it, so use the code when the email is on another device.
- Customers log in to the customer portal on your booking page; this article is about the admin.
- Add the Resovu address to your contacts so the codes don't end in spam.
Frequently asked questions
Can I set a password?
No. The Resovu admin uses login codes sent by email only.
Can I log in with Google?
No. Logging in works only with a code sent to your email.
The page says the code was sent, but nothing came. Why?
Resovu shows the same message for every address, so nobody can find out who has an account. If nothing arrives, the address is probably not the one registered in Resovu.
Where to find it in Resovu
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Didn't find the answer?
Write to us via Support in the admin or at resovu@resovu.com.
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