What can customers do in the customer portal?

Customers see their bookings, cancel or reschedule them if you allow it, and see loyalty points, coupons, gift card balances and invoices. They log in with a one-time code sent to their e-mail, no password.

How to do it

1. Customers log in with a one-time code sent to their e-mail, no password.
2. They see upcoming and past bookings and can book again.
3. By your settings they cancel or reschedule.
4. They see loyalty points, coupons, gift card balances and invoices.

Tips and common mistakes

• Set how the account is offered at booking in Settings → Consents.

Why it matters

Customers sort most things out themselves and you get fewer phone calls.