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Communication

How do I edit the booking confirmation email?

In Settings β†’ Email template choose which blocks the confirmation email shows, write your own subject, greeting, info block and footer, and check the Email preview. Name, date, time and service are filled in automatically.

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How to do it

  1. Open Settings β†’ Email template.

  2. Optional: write the Email subject; {businessName} inserts your business name. Leave it empty for the default subject.

  3. Switch blocks on or off: Greeting, Price summary, Address, Custom info block and Footer. Header and Booking details are always on.

  4. Fill in the Greeting text, the Block title and Block content of the info block (parking, entrance, what to bring) and the Footer text.

  5. Optional: turn on Show website link to add your website to the footer.

  6. Click Save changes and check the result in Email preview.

Tips and common mistakes

  • The template changes only the booking confirmation. Reminders and cancellation emails use fixed texts.
  • Your own texts are sent exactly as written, whatever language the customer booked in; the rest of the email follows the customer's language.
  • The email asking for a review has its own template in Settings β†’ Reviews β†’ Email template.

Why it matters

Practical details in the confirmation – parking, entrance, what to bring – save you phone calls before the visit.

Frequently asked questions

Can I put the customer's name or time into my own text?

No. The subject supports only {businessName}. Name, date, time and service are already in the Booking details block.

How do I see what the customer receives?

Email preview next to the editor shows the email with sample data and updates as you type.

Where to find it in Resovu

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