How do I send guests arrival instructions before check-in?
In Accommodation β the unit β Basics fill in Arrival instructions and set Send instructions (days before arrival). Resovu emails them to the guest with the address, check-in times and your contact; they are never shown publicly.
How to do it
Open Accommodation β the unit β Basics.
Fill in Arrival instructions: how to get the keys, door code, Wi-Fi, parking.
Set Send instructions (days before arrival) from 0 to 14; 0 means the arrival day. Click Save.
Optional: translate the instructions in Translations below.
Make a test booking and check the email Arrival information β β¦ arrives.
Tips and common mistakes
- Guests who book later than the set number of days get the email right away.
- The email also contains the unit's address, arrival and departure times, the registration number and your phone or email; with online check-in still open, it adds the check-in link.
- Each stay gets the email once and only when the instructions are filled in.
Why it matters
Guests have everything for a self check-in in one email, so you get fewer calls on the arrival day.
Frequently asked questions
I changed the instructions β do guests get them again?
No, each stay gets the email only once. Tell guests who already received it about the change yourself.
Is it sent for Airbnb or Booking.com bookings?
No, only for confirmed bookings made in Resovu.
In which language is the email?
In the language the guest booked in. Your instructions use your translation if you filled one in, otherwise they appear as written.
Where to find it in Resovu
- Open in Resovu
Menu path: Accommodation
Learn more on resovu.com
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