How do I get notified about new bookings and cancellations?
In Settings β Notifications keep Admin notification and Cancellation notification on. Emails go to the Admin email address, or to your business email if it is empty. The owner and admins also see them under the bell in the admin.
How to do it
Open Settings β Notifications.
Under Email notifications turn on Admin notification (every new booking) and Cancellation notification (a customer cancels or moves a booking).
Fill in Admin email β one address. When it is empty, emails go to the Email in Settings β General.
Optional: turn on New customer email notification to hear when a new customer registers via the portal.
Under In-app notification preferences choose what appears under the bell: New booking, Booking cancelled, New review, Payment received, New customer.
Click Save changes, make a test booking and check your inbox and the bell.
Tips and common mistakes
- The new-booking email includes the customer's contacts, the service, date and time, payment method and the answers from your form fields.
- Resovu sends these emails to one address only. To share them with your team, use a shared mailbox or forwarding.
- Withdrawals from contract always go to the Email in Settings β General and cannot be switched off.
- The bell is visible to the owner and admins only.
Why it matters
You learn about every booking and cancellation at once and can react β confirm, prepare or offer the slot again.
Frequently asked questions
Emails do not arrive. What should I check?
Check the Admin email for typos, that Admin notification is on and your spam folder. The article about emails not arriving has more causes.
Do I get an email when I create a booking myself?
No. Admin notification is sent for bookings made by customers. Bookings you add yourself under Bookings β New booking you see straight in the list.
Where to find it in Resovu
- Open in Resovu
Menu path: SettingsNotifications
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Didn't find the answer?
Write to us via Support in the admin or at resovu@resovu.com.
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