Where do I see customer reviews and how do I reply?
Open Reviews in the menu to see all ratings and private messages with your average rating. Click Reply under a review, write your answer and click Publish reply β it appears under the review on your public profile and booking page. Every plan.
How to do it
Open Reviews in the side menu. Once you have a public review, the top card shows your average rating and how many reviews got 1β5 stars.
Filter with All, Public or Private. Private are messages the customer wrote only to you β they have no stars and customers never see them.
Sort with AβZ, Newest / Oldest and Best / Worst. Sorting applies to the 20 reviews on the current page.
Under a review click Reply, write your answer (up to 2,000 characters) and click Publish reply.
To change it, click Edit reply under Your reply, adjust the text and click Publish reply again.
Check it: in the top bar click My pages β Business profile and find your reply under the review in the Reviews section.
Tips and common mistakes
- Your reply is not emailed to the customer β it is only published under the review. Answer a private message by email or phone yourself.
- A reply can be edited but not removed, and reviews cannot be hidden or deleted. Keep replies calm and factual: anyone can read them.
- Only the owner and administrators can reply. Staff can read the reviews.
Why it matters
A short, polite reply shows future customers that you listen, and the rating on your profile helps them choose you.
Frequently asked questions
Where exactly do customers see reviews?
On your public profile in the Reviews section (the 10 latest with a comment) and on the booking page (the 5 latest), each with your reply. For accommodation, the booking page also shows the rating of each unit.
How do customers leave a review?
Through the review request email after a finished booking β see the article on getting more Google reviews for the setup in Settings β Reviews.
Can I delete a bad review?
No. Reviews cannot be hidden or deleted in Resovu, so reply instead. When you erase a customer's personal data, the text of their reviews is removed and only the star rating stays.
Do I get notified about a new review?
Yes, under the bell when New review is on in Settings β Notifications. No email is sent, and private messages create no notification β check the Private filter now and then.
Where to find it in Resovu
- Open in Resovu
Menu path: Reviews
Learn more on resovu.com
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Didn't find the answer?
Write to us via Support in the admin or at resovu@resovu.com.
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