Why didn't my customer get the SMS?
Open the booking in Bookings and check SMS reminder: Skipped means a missing or invalid phone number, Failed means the provider refused it. Then check the provider and its credit in Settings β SMS reminders. Starter plan and up; Accommodation Starter for stays.
How to do it
No SMS reminder line in the booking β nothing was sent yet. The SMS goes out on the hourly run once the start is within the Send reminder hours. Check that Enable SMS reminders is on and saved.
Warning that no SMS provider is connected β in Settings β SMS reminders choose BulkGate or seven.io, enter the keys and click Verify connection.
Red notice that the stored credentials can no longer be read β click Disconnect and connect the provider again.
Failed, not enough credit at the provider β top up your BulkGate or seven.io account. Reminders whose start is still ahead go out on the next hourly run.
Failed, sender rejected β register the sender name with your provider, or empty Sender name (optional) and click Save sender.
Skipped β the customer has no phone or it is not a valid mobile number. A number without + is read in the country of your Business address (Settings β General). Skipped reminders are not retried.
Wrong number β the customer can correct it in the customer portal under My profile; later reminders use the new number.
Still unclear β click Send test SMS to your own phone. If the provider accepted it but nothing arrived, check its message history; otherwise write to us from Support.
Tips and common mistakes
- Only confirmed bookings get an SMS. A booking waiting for payment or for your approval gets it once confirmed, if its start is still ahead.
- A booking made inside the reminder window still gets the SMS on the next hourly run β for example booked 3 hours ahead with a 24-hour setting.
- A failed send is retried up to 3 times; a number the provider rejects is never retried. When you move a booking, the reminder goes out again for the new time.
- Customers without a phone number get only the email reminder 24 hours before.
Frequently asked questions
Can I buy SMS credits from Resovu?
No. SMS go through your own BulkGate or seven.io account and you pay the provider directly. Accounts with leftover Resovu SMS credits see them under SMS credits; they are used until you connect your own provider.
The test SMS worked, but customers get nothing. Why?
The test checks only the connection. Make sure Enable SMS reminders is on and saved, then look at SMS reminder in the booking for Skipped or Failed.
Does my plan include SMS?
SMS reminders need the Starter plan or higher, for accommodation Accommodation Starter or higher. On a lower plan Settings β SMS reminders shows an upgrade note and nothing is sent.
Where to find it in Resovu
- Open in Resovu
Menu path: SettingsSMS reminders
Learn more on resovu.com
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Didn't find the answer?
Write to us via Support in the admin or at resovu@resovu.com.
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