How do I edit the review request email?
In Settings → Reviews turn on Automatic review requests and click Email template. Write your own subject, greeting, introduction, question, button labels and footer, check the Email preview and click Save template. Every plan.
How to do it
Open Settings → Reviews and turn on Automatic review requests – the Email template link appears only then.
Click Email template to open the Review email template page.
Optional: type the Email subject. Business name, Service name and Date insert {businessName}, {serviceName} and {date}. Leave it empty for the default subject.
Under Email blocks fill in the Greeting, Introduction, Question, Buttons (positive and negative label) and Footer texts. An empty field keeps the default text shown in grey. Switch off Greeting, Introduction, Question or Footer if you don't want that block in the email.
Check the Email preview on the right – it shows your business name with a sample service and date.
Click Save template; Back takes you to Settings → Reviews.
Check it: the next review requests use your texts. Resovu sends them once a day in the morning for bookings that ended at least Delay after event hours earlier.
Tips and common mistakes
- The variables {businessName}, {serviceName} and {date} are filled in in the Email subject and in every block text.
- Customers who booked in your business language (Settings → Appearance → Interface language) get your texts. Everyone else gets the default texts translated into the language they booked in.
- The Header with your business name and both rating buttons are always on. Both buttons open the same rating page, so their labels change only the wording.
- The sender name is your business; replies go to the email in Settings → General. A line with an unsubscribe link is added automatically.
Why it matters
A request in your own words sounds personal, so more customers take a minute to rate their visit.
Frequently asked questions
Is this the booking confirmation template?
No. Settings → Email template changes only the booking confirmation. The review request has its own template on this page.
How do I go back to the default text?
Empty the field and click Save template. An empty field always uses the default text.
Who gets the email?
Customers who agreed to it (or to marketing) when booking, once per booking that ended in the last 7 days – accommodation stays included.
Where to find it in Resovu
- Open in Resovu
Menu path: Settings
Learn more on resovu.com
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Didn't find the answer?
Write to us via Support in the admin or at resovu@resovu.com.
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