Can I give customers credit instead of a refund when they cancel?
Yes. In Settings → Booking → Cancellation policy turn on Issue credit for timely cancellations (Starter plan and up). A customer who cancels within your deadline gets a personal discount code worth what they paid, instead of money back.
How to do it
Open Settings → Booking and scroll to Cancellation policy. Allow booking cancellation must be on.
Under Credit instead of a refund turn on Issue credit for timely cancellations.
Set the Credit amount as a percentage of what was paid (100 % = full value) and the Credit validity in days.
Optional: turn on Only for bookings paid online.
Click Save.
Check it: cancel a paid test booking from the confirmation email. The cancellation page offers the credit and the code arrives by email.
Tips and common mistakes
- Example: a customer paid 800 CZK by card and cancels in time. With 100 % they choose either 800 CZK back to the card or an 800 CZK code valid 180 days (the default).
- Paid by card online: the customer chooses money back or credit. Paid otherwise (marked as paid, or a deposit by bank transfer): credit is issued automatically. Unpaid bookings get no credit.
- The code is personal and single-use. The customer finds it in the cancellation email and under My coupons in the customer portal.
- Credit is issued only when the customer cancels within the deadline. Cancelling a booking yourself in Bookings issues no credit.
Why it matters
You reward customers who free the slot early, keep the money in your business and give them a reason to come back.
Frequently asked questions
Can I still refund a customer who received credit?
Yes, while the code is unused: open the booking, click Revoke credit and then Refund payment. Once the credit has been used, no refund is possible.
Is the cancellation fee deducted from the credit?
Yes. The credit is a percentage of the amount actually paid after any refund and cancellation fee.
Where to find it in Resovu
- Open in Resovu
Menu path: SettingsBooking
Learn more on resovu.com
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