How do I set a cancellation policy and cancellation fees?
In Settings β Booking, under Cancellation policy, turn on Allow booking cancellation and set the deadline in hours. Fees by how close to the start the customer cancels need the Professional plan. Accommodation has ready-made policies in Accommodation β Cancellation policy.
How to do it
Open Settings β Booking and scroll to Cancellation policy.
Turn on Allow booking cancellation β customers then get a cancellation link in their confirmation email.
Set the Cancellation deadline in hours before the event (0 = any time).
Optional (Professional plan and up): under Cancellation fees click Add tier and set the hours before the event and the Fee (%).
Click Save.
Check it: make a test booking and open the cancellation link from the email. It shows the fee and the refund that apply.
Tips and common mistakes
- Example with tiers 48 h = 0 %, 24 h = 50 %, 0 h = 100 %: a 1,000 CZK booking paid by card and cancelled 20 hours before the start costs 500 CZK, and 500 CZK goes back to the card automatically.
- A fee can only be kept from money paid online in advance (card payment or deposit). It is also applied when you cancel in Bookings β return the rest with Refund payment if you want to.
- Prefer to reward early cancellations? Turn on Credit instead of a refund in the same section (Starter plan and up).
- Accommodation: choose Flexible, Moderate, Firm, Non-refundable or Custom in Accommodation β Cancellation policy. It applies to all units and shows here in hours.
Why it matters
A clear deadline gives you time to offer the slot again, and customers see the rules before they pay.
Frequently asked questions
What happens when cancellation is switched off?
The confirmation email has no cancellation link and customers have to contact you. You cancel the booking yourself in Bookings.
Is withdrawal from contract the same as a cancellation?
No. It is a separate statutory right without cancellation fees. You set it in the same section under Withdrawal from contract (consumers).
Where to find it in Resovu
- Open in Resovu Β· Services
Services
Menu path: SettingsBooking
- Open in Resovu Β· Accommodation
Accommodation
Menu path: Accommodation
Learn more on resovu.com
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