How do I mark a booking as paid (cash, card, QR, transfer)?
Open the booking in Bookings, click Mark as paid and choose how the customer paid: Cash, Card on site, QR code, Bank transfer or Other. Payment changes to Paid, and a booking held for a transfer is confirmed. Staff can do this for the bookings they see.
How to do it
Open Bookings and click the booking to open Booking detail.
Check the Payment card β it shows what is still to pay.
Click Mark as paid (for a stay with a deposit Balance received on site, after a transfer deposit Balance received).
In How did the customer pay? choose Cash, Card on site, QR code, Bank transfer or Other and click Save payment.
Check it: the Payment card shows how it was paid (for example Paid on site Β· by card), and a Pending transfer booking has changed to Confirmed.
Tips and common mistakes
- Customer wants to pay by QR code? Under More actions choose Show payment QR. It needs your IBAN in Settings β General β Bank account. Resovu does not verify the payment β save it once you see it in your account.
- Deposit paid in advance and the rest at your place: the deposit keeps its method and the rest is recorded separately. Reports and the CSV export count each part once.
- If the booking has an issued invoice, it is marked paid the same way. Mark as unpaid under More actions does not reopen it β correct the invoice in Invoices.
- A card payment taken online cannot be switched by hand; to give money back use Refund payment in the same detail.
- A cancelled booking cannot be marked paid β make a new booking or return the money.
- Past bookings paid on site or by transfer that are not marked yet are on the Overview (a card with the count) and in Bookings under the filter Past, not paid; Mark as paid is right in the list. A payment saved by mistake is taken back with Undo in the notice within 15 seconds. Nothing is marked automatically.
Why it matters
Reports, the customer's history and your own overview of unpaid bookings stay correct only if received payments are recorded.
Frequently asked questions
Does Resovu record the payment for EET or my till?
No. A payment marked as paid on site is only an internal note. Record it in your own till (in the Czech Republic in your till or the MOJE eet app).
Can staff mark payments?
Yes, for the bookings they can see. A staff member can take back only their own record, with Undo right after saving it. Later only the owner or admin can switch a payment back to unpaid.
Where to find it in Resovu
- Open in Resovu
Menu path: Bookings
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Didn't find the answer?
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