How do I take a deposit for bookings?
For a service open Services → the service → Deposit / No-show protection → Require deposit (Business plan and up). For accommodation use the unit → Fees & tax → Take a deposit. Customers pay by card, or by QR transfer if you allow it.
How to do it
Services: open Services, open the service and find Deposit / No-show protection.
Turn on Require deposit, choose Deposit type – Percentage of price or Fixed amount – enter the value and save. The Deposit will be line shows the result.
Accommodation: open Accommodation → the unit → Fees & tax, turn on Take a deposit and enter Deposit (%). 100 % means the full price in advance.
For card deposits connect Stripe in Settings → Payment methods. For QR deposits turn on Take the deposit by bank transfer there (needs your IBAN).
Check it: make a test booking. The summary shows “Deposit – online today” or “Deposit – by bank transfer (QR)”.
Tips and common mistakes
- Example: 30 % of a 1,000 KÄŤ booking = 300 KÄŤ. The deposit is counted from the price after discounts; a fixed deposit never exceeds the price.
- Without an active Stripe account no card deposit is taken – the booking is made without it, unless the customer pays by transfer with transfer deposits on.
- Customer cancels in time: a card deposit is refunded automatically, minus any cancellation fee. You cancel: use Refund deposit. No-show: Forfeit deposit records that you keep it.
- Units with booking approval collect no deposit online – nothing is paid before you approve.
Why it matters
Customers who paid a deposit turn up. It is the most direct protection against no-shows, and you keep the money when someone does not come.
Frequently asked questions
Which plan do I need?
For services Business or Enterprise. For accommodation Accommodation Starter and up. Lower plans collect no deposit at booking.
How is the rest paid?
Services: on site, or by transfer after a request with a QR code if you choose that for transfer deposits. Accommodation: by a balance link, automatically from the saved card, or by transfer.
Where to find it in Resovu
- Open in Resovu · Services
Services
Menu path: Services
- Open in Resovu · Accommodation
Accommodation
Menu path: Accommodation
Learn more on resovu.com
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