The deposit by bank transfer has not arrived in time. What now?
Resovu does not cancel the booking: it stays Pending and you get the notice “Deposit by transfer not received in time” in the app and by email. Check your account, then in the booking detail click Deposit received, or cancel the booking.
How to do it
Notice “Deposit by transfer not received in time: [customer]” → open Bookings and the booking detail.
Check your bank account for the deposit and the payment reference – it may be on its way over a weekend or from a slow bank.
Money is there: click Deposit received. The booking is confirmed.
Money is missing: contact the customer and agree a date, or cancel the booking with Cancel – the customer gets an email.
Check it: the booking is Confirmed with the deposit Paid, or Cancelled and the place is free again.
Tips and common mistakes
- The deadline is How long to hold the spot in Settings → Payment methods (24 hours by default). The customer saw it: “Please send the deposit by …”.
- You get the notice once per booking; until you decide, the booking keeps holding the place.
- Deposit arrives after you cancelled? It cannot be confirmed on a cancelled booking – return it yourself or make a new booking.
- Weekend bookings: set a longer hold, e.g. 72 hours, so transfers have time to arrive.
Why it matters
Transfers can be late without anyone's fault. Leaving the decision to you avoids cancelling a customer who has already paid.
Frequently asked questions
Why is this booking not cancelled automatically like other unpaid ones?
Resovu does not see bank transfers and the money may be on its way, so a booking with a deposit by transfer is never released automatically.
Who returns a deposit if I cancel?
You do, from your own account. Resovu does not see or return bank transfers.
Where to find it in Resovu
- Open in Resovu
Menu path: Bookings
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Didn't find the answer?
Write to us via Support in the admin or at resovu@resovu.com.
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