How do I set a cancellation policy for my rental?
On the Accommodation page under Cancellation policy choose Flexible, Moderate, Firm, Non-refundable or Custom. It applies to all units and guests see the exact free-cancellation date before booking. Cancellation fees are in Accommodation Starter and up.
How to do it
Open Accommodation and scroll to Cancellation policy.
Click Flexible, Moderate, Firm or Non-refundable – the policy is saved straight away.
For your own levels click Custom, enter Days before arrival and Percent you keep, add up to 5 levels with Add level and click Save.
Optional: in Settings → Booking turn on Credit instead of a refund (Starter plan and up).
Open the booking page, choose dates and check the free-cancellation date shown to the guest.
Tips and common mistakes
- Flexible: free until 24 hours before arrival. Moderate: free until 5 days, then 50%. Firm: free until 30 days, 50% from 30 to 7 days, then nothing back.
- The same setting is in Settings → Booking in hours; picking a policy here switches guest cancellation on there.
- Without a policy, guests can cancel up to 24 hours before arrival and get everything back.
- Example: Moderate, 1,000 paid, cancelled 3 days before arrival = 500 refunded.
Why it matters
A clear policy protects you from late cancellations and guests know their terms before they pay.
Frequently asked questions
How do guests get their money back?
Card payments are refunded automatically minus the cancellation fee. Payments by transfer or on site you settle with the guest yourself.
Does the policy apply to Airbnb or Booking.com bookings?
No, only to direct bookings in Resovu. Portal bookings follow the portal's own policy.
How is it different from the non-refundable rate?
The policy applies to every booking. The non-refundable rate is an optional discounted choice per unit.
Where to find it in Resovu
- Open in Resovu
Menu path: Accommodation
Learn more on resovu.com
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